What does this mean for you?
It means that company wide we are dedicated to quality. This is captured in our mission statement,
“TO PROVIDE OUR CUSTOMERS WITH SOLUTIONS FOCUSED ON QUALITY AND SAFETY. SINCE 1967. “
The following is a brief outline of how our quality system is structured and managed.
Management of the quality system
Our managing director (Tim Reid) is appointed as the systems coordinator with overall responsibility and authority for quality assurance in the day to day work of the organisation. The systems coordinator is required to ensure that all staff follow the policies and procedures set out in the quality manual at all times. He is also responsible for monitoring and continually improving the quality management system.
Control of documents and records
In the electrical industry documents, including any method of recording or displaying information, are essential for ensuring the quality of products and services, and the proper operation of a company. Therefore, we have a system for uniquely identifying and controlling all our documents. This system also allows for the dissemination of relevant information to all who need it to ensure that essential processes are well understood and carried out accordingly.
A major source of product or service problems stem from a lack of effective communication between the customer and supplier. To control this we routinely review all contracts for the supply of goods or services to ensure that the customer needs or requirements are well understood and that the company has the capability to meet those needs.
We have a robust system for controlling the purchase of materials, components, and subcontract services. It only allows us to select suppliers and subcontractors on the basis of performance and capability not price alone. This is because materials we use must be optimal so as not to reduce the quality of our company’s own goods or services. We also monitor the performance of suppliers and subcontractors, and check that the orders are delivered on time, in the correct quantities, and the correct speciﬁcations.
Training and work instructions
Our Staff are well trained for the work they do and if necessary are provided with written instructions setting out how critical tasks are to be carried out. Our Instructions generally include reference to any standards, codes and regulations, where applicable. We use BWARE Safety Manager software to ensure that each person’s training needs are properly assessed and appropriate training is given. Further, the use of approved work instructions minimizes variations and inconsistencies in the process.
Inspecting and control of substandard work
We have plans and procedures for the inspection of raw materials, components, work in progress, and ﬁnished products as well as plans for the calibration and veriﬁcation of all measuring, testing and inspection equipment. Our process also allows for materials and products to be inspected as they flow through the job process. Our quality system also includes procedures for dealing with substandard products including procedures for their disposal.
Our company has a procedure for investigating any incidences of substandard product, customer complaints, or other quality failures to determine the root cause of the problem. Once the cause it determined, action is taken to ensure that the same or similar problem does not reoccur. The key is ﬁnding a permanent solution for that problem. This often involves looking beyond the symptoms at the underlying factors contributing to the problem.